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Shipping Time & Processing

• Real Life Accuracy: You mentioned your orders take 4 days to a week to ship and are premade. This is reflected correctly in the policy. However, you’ll need to confirm the following:

  • Processing Time: Ensure that you are processing orders within 1–2 business days after the customer places an order. If you need more time to fulfill orders, adjust the "Processing Time" accordingly.

  • Shipping Time (Canada/International): Ensure your carrier(s) can deliver within 4–7 days in Canada, and 7–14 days for international orders. You may want to check with your shipping provider (like Canada Post or UPS) to confirm typical delivery windows for the specific destinations you ship to.

Shipping Carriers

• Real Life Accuracy: The carriers listed (Canada Post, UPS, etc.) should reflect who you are currently using. Double-check that you actually use these services for your orders.

  • If you use other carriers, like FedEx or DHL, you'll want to mention those as well.

  • If you only ship domestically within Canada, international delivery times and duties might not apply.

Shipping Costs

• Real Life Accuracy: The policy mentions that shipping costs are calculated at checkout. If you offer free shipping or flat-rate shipping, you should specify that here.

  • Example: "Shipping is free on all orders over $X," or "We charge a flat rate of $X for shipping."

Returns & Refunds

• Real Life Accuracy: You mentioned that all sales are final, which is clearly stated in the policy. Just make sure the following points align:

  • Damaged or Defective Products: You must be clear on your process for handling defective or damaged items. Are you providing replacements? Offering store credit?

    • Ensure your team is prepared to handle customer service inquiries about damaged items quickly.

  • No Buyer’s Remorse: Make sure you’re firm on this to avoid confusion. If customers try to return items due to a change of mind, remind them that you don’t accept such returns. You could include a note about checking sizing guides and reviewing product images before purchasing.

Customs & Duties (For International Orders)

• Real Life Accuracy: If you’re shipping internationally, customs duties and taxes may apply depending on the destination country. Double-check with your shipping provider whether you need to charge or inform your customers about these fees.

Order Cancellation

• Real Life Accuracy: If you have a cutoff time for order cancellation (like within 24 hours), this is fine as long as that matches your internal process. Since your orders are premade, cancellations might need to be strictly enforced, but ensure your policy aligns with how quickly orders are processed.

Package Tracking & Delivery Issues

• Real Life Accuracy: This section addresses tracking problems, which should be accurate. However, depending on your location and the carrier you use, there may be cases where tracking isn’t updated. Ensure your policy is transparent about that.

Holiday/Peak Season Delays

• Real Life Accuracy: If you're shipping during peak times (like holidays), there might be delays. It’s a good idea to mention that, so customers are aware. Make sure this is something that’s common for your business and that the carriers you use experience delays during peak seasons.

Action Steps to Ensure Everything is Accurate:

• Review shipping times and costs with your carrier: Double-check the delivery times and rates to make sure they reflect real-life shipping windows.

• Confirm returns/exchanges policy: You may want to make sure your returns process is up to date, especially when it comes to defective or damaged items.

• Check any international shipping regulations: If you're shipping internationally, make sure you're clear on duties and taxes for international customers.

Frequently Asked Questions (FAQ)

How long will it take for my order to ship?

Orders are processed within 1–2 business days from the moment you place your order. Once shipped, domestic orders within Canada usually arrive within 4 to 7 business days, while international orders may take 7 to 14 business days. Shipping times can vary depending on the carrier and destination.

Can I cancel my order after it’s placed?

Once your order is placed, we begin processing it immediately, and because our products are premade, cancellations can only be accepted within 24 hours of placing the order. After this time, we are unable to cancel, as your order may already be in production or packaging.

Do you offer returns or exchanges?

All sales are final. We do not accept returns or exchanges under any circumstances, as all our products are premade specifically for your order. Please make sure you review product details, including size and color, carefully before placing your order.

What if my item is damaged or defective?

If your item arrives damaged or defective, please contact us within 3 business days of receiving your order. We may offer a replacement or store credit after reviewing the issue. Please provide:

• Your order number

• Clear photos of the damage or defect

We do not offer refunds unless the item is defective and a replacement is not possible.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number. You can use this tracking number to monitor your package directly on the carrier’s website (Canada Post, UPS, etc.).

What should I do if my tracking information hasn’t updated?

If your tracking number hasn’t been updated, or if your package appears to be delayed, please reach out to the carrier (Canada Post, UPS, etc.) directly. Unfortunately, once the package is in transit, we have limited control over any delays.

Do you ship internationally?

Yes, we do ship internationally! International orders generally take 7 to 14 business days to arrive, depending on the destination. Please note that customs duties, taxes, or additional fees may apply, and these are the responsibility of the customer.

Do you offer free shipping?

Shipping fees are calculated at checkout based on your location and the size of your order. We currently do not offer free shipping, but we always aim to provide the most affordable shipping options available.

What if I entered the wrong shipping address?

Please double-check your shipping address before placing your order. If you notice an error, contact us immediately at [your email]. Once an order has shipped, we cannot update the address, and we are not responsible for issues caused by incorrect address information.

Can I change or modify my order after it's placed?

Unfortunately, once an order is placed, we are unable to modify or change it. Please review your order carefully before submitting. If you need to make any adjustments, we recommend cancelling your order (if within the 24-hour window) and placing a new one.

Why is my order taking longer than expected?

Sometimes, shipping carriers experience delays due to factors like weather, holidays, or high volume during busy seasons. While we strive to ship all orders quickly, we recommend checking the tracking information for updates. If you have concerns about a delayed order, feel free to contact us.

Do you offer gift cards?

Currently, we do not offer gift cards, but we are considering it for the future. Stay tuned for any updates via our newsletter!

I’m not sure about the size of a product. What should I do?

We provide detailed sizing guides for each product on the product page. We encourage you to double-check these guides before placing your order. Since we don’t accept returns or exchanges, it’s essential to pick the right size.

How can I contact you if I have more questions?

If you have any additional questions, feel free to reach out to us via email at [your email]. Our customer service team is happy to assist you!

mportant Notes

• Processing Delays:
  We strive to process all orders promptly, but certain events such as holidays, peak sales seasons, or other high-demand periods may cause slight delays. If there is a significant delay in shipping, we will notify you immediately.

• Package Tracking Issues:
  Once your package has been shipped, we will provide you with a tracking number. However, if the tracking information does not update or if your package appears to be lost, we recommend contacting the shipping carrier directly (e.g., Canada Post, UPS) for further assistance. While we do our best to track your order, once it is in transit, we have limited control over the delivery process.

• Order Cancellation:
  Orders can be canceled only within 24 hours of being placed, provided that your order has not already been shipped. After 24 hours, cancellations are not possible due to our premade production process.

• Contact Us:
  If you have any questions about our shipping and return policy, or if you need assistance with your order, please don’t hesitate to reach out to us at [your email]. We are here to help and ensure that your shopping experience is smooth and hassle-free.

💬 Customer Satisfaction Commitment

Your satisfaction is our priority, and we want you to enjoy your purchase with peace of mind. If you have any concerns or questions regarding our products, shipping process, or policies, please don’t hesitate to get in touch with us. We're here to assist you in any way we can!

Shipping Time & Processing

• Real Life Accuracy: You mentioned your orders take 4 days to a week to ship and are premade. This is reflected correctly in the policy. However, you’ll need to confirm the following:

  • Processing Time: Ensure that you are processing orders within 1–2 business days after the customer places an order. If you need more time to fulfill orders, adjust the "Processing Time" accordingly.

  • Shipping Time (Canada/International): Ensure your carrier(s) can deliver within 4–7 days in Canada, and 7–14 days for international orders. You may want to check with your shipping provider (like Canada Post or UPS) to confirm typical delivery windows for the specific destinations you ship to.

Shipping Carriers

• Real Life Accuracy: The carriers listed (Canada Post, UPS, etc.) should reflect who you are currently using. Double-check that you actually use these services for your orders.

  • If you use other carriers, like FedEx or DHL, you'll want to mention those as well.

  • If you only ship domestically within Canada, international delivery times and duties might not apply.

Shipping Costs

• Real Life Accuracy: The policy mentions that shipping costs are calculated at checkout. If you offer free shipping or flat-rate shipping, you should specify that here.

  • Example: "Shipping is free on all orders over $X," or "We charge a flat rate of $X for shipping."

Returns & Refunds

• Real Life Accuracy: You mentioned that all sales are final, which is clearly stated in the policy. Just make sure the following points align:

  • Damaged or Defective Products: You must be clear on your process for handling defective or damaged items. Are you providing replacements? Offering store credit?

    • Ensure your team is prepared to handle customer service inquiries about damaged items quickly.

  • No Buyer’s Remorse: Make sure you’re firm on this to avoid confusion. If customers try to return items due to a change of mind, remind them that you don’t accept such returns. You could include a note about checking sizing guides and reviewing product images before purchasing.

Customs & Duties (For International Orders)

• Real Life Accuracy: If you’re shipping internationally, customs duties and taxes may apply depending on the destination country. Double-check with your shipping provider whether you need to charge or inform your customers about these fees.

Order Cancellation

• Real Life Accuracy: If you have a cutoff time for order cancellation (like within 24 hours), this is fine as long as that matches your internal process. Since your orders are premade, cancellations might need to be strictly enforced, but ensure your policy aligns with how quickly orders are processed.

Package Tracking & Delivery Issues

• Real Life Accuracy: This section addresses tracking problems, which should be accurate. However, depending on your location and the carrier you use, there may be cases where tracking isn’t updated. Ensure your policy is transparent about that.

Holiday/Peak Season Delays

• Real Life Accuracy: If you're shipping during peak times (like holidays), there might be delays. It’s a good idea to mention that, so customers are aware. Make sure this is something that’s common for your business and that the carriers you use experience delays during peak seasons.